We are seeking a candidate with good communication and troubleshooting skills to join our IT Support / MSP team.
The IT Support Technician provides a combination of proactive IT guidance and responsive and professional support for clients in Rhode Island and southeastern Massachusetts. The role is a combination of time scheduled on our helpdesk, and time scheduled performing field service work at client locations. The candidate must be self-directed and willing and able to learn new skills quickly and efficiently. Brave River is committed to providing the IT Support Technician with the proper training to be successful within our fast-paced, dynamic, results-driven team.
Qualifications
- Associates degree (at a minimum) in information technology or a bachelor’s degree in a STEM field.
- 3+ years of experience with computer networking/consulting industry.
- Experience in configuration, implementation, and support of SonicWall, Cisco, and other network switches, routers, and firewall technology.
- Ability to set up, configure and support Windows servers.
- Experience with the Microsoft 365 suite of applications (including SharePoint, Teams, OneDrive).
- Knowledge of virtualization technologies (VMWare, Microsoft Hyper-V).
- Practical experience with PC Troubleshooting, MS Office application support, and peripheral support
- Knowledge of Active Directory, DHCP, and DNS.
- Knowledge of Microsoft Exchange / Office 365 email configuration and usage.
- Knowledge of NAS and SAN solutions.
- Disaster Recovery planning and implementation with cloud backup solutions (Barracuda or similar).
- Strong technical support and troubleshooting skills.
- Experience in configuration, implementation, and support of system backup software, appliances, and services.
- Organized and detail oriented with excellent verbal and writing communication skills.
- Ability and desire to learn networking, security, and server technologies.
- Ability to work both collaboratively and in independently.
- Ability to balance and prioritize the needs of multiple clients in a fast-paced environment.
- Ability to develop and maintain clear process and network documentation.
- Experience with remote monitoring and management tools.
- Familiarity with Azure and AWS or Google Cloud Platform is a plus.
Responsibilities
- Identify and respond to user questions, issues, and technical support needs.
- Employ system analysis techniques to create needs assessments, consult with clients to determine business needs and goals, hardware and software requirements and system specification. Design comprehensive IT solutions to meet those needs and goals.
- Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities.
- Manage internal and external vendor resources in tasks relating to scheduling, implementing, and delivering client projects in a timely manner under sometimes demanding time constraints.
- Provide support to client on any aspect of their system, following industry best practice standards.
- Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work.
- Resolve client hardware and software errors via remote, telephone, and onsite support (local travel to clients is required).
- Maintain accurate incident report details and documentation in an established ticketing system.
Compensation & Benefits
- Salary commensurate with experience and skills.
- Paid vacation, holidays and sick days.
- Excellent medical, vision and dental plans, 401k with a company match, Sec125 FSA, Long-term Disability, Life Insurance, and Aflac benefits.
- Opportunities for advancement in a successful and growing company.
- Business casual environment.
- No relocation is being offered for this position. Principals need only apply. We are an equal opportunity employer.
Principals only. Recruiters, please don’t contact this job poster. Do NOT contact us with unsolicited services or offers.